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Server
Support
Rates

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Customized Services

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Server Information Technology Services

Basic Server

Advanced Server

$250.00

On-Site Support   $110.00
Telephone Support $95.00

$350.00

On-Site Support      $85.00
Telephone Support  $70.00

Optional Items may require additional software, activities, or alternative actions that are not included/required in the Basic Service.  Items marked "Requires Additional Services" require additional hardware and/or software and charges in addition to Basic and Advanced Server Service fees.  Please contact us for more information.

 
Performance Monitoring

CPU Performance                        ISA
Memory Performance                   SQL Server
Disk Performance                        Terminal Services
Active Directories                         RAID Status
DNS                                            File Sizes
DHCP                                          IO Bandwidth
IIS                                               SNMP
Windows Processes                     Windows Services
Event Log Monitoring

System Log
Application Log
Security Log
Anti-virus Log
Internet Explorer Log
Custom Logs (optional)
Microsoft Baseline Security Analysis Compliance
Server Updates

Operating System Updates
Operating System Service Packs (optional)
Microsoft Application Updates
Microsoft Application Service Packs (optional)
Other Application Updates (optional)
Other Application Upgrades (optional)
Desktop Backup Monitoring and Plans

Microsoft User Backup
Microsoft Data Backup
Disk Image Backups (optional)
Disaster Recovery Grade Backups (optional)
Off-Site System Backups (requires addition services)
Off-Site Data Backups (requires addition services)
Management

User Accounts (option)
Group Policies (optional)
IP Management
DNS Management
DHCP Management
Remote Management
Disk Drive Defragmentation
Disk Drive Structure Optimization (optional)
Temporary File Removal (optional)
DOD Disk Cleaning (requires addition service)
Hardware and Software Tamper Detection (optional)
Hardware Asset Management (optional)
Software Asset Management (optional)
 

Prepaid Technical Support time may added to any Service Plan.  A minimum of 4 hours maybe added to any contract.  A maximum of eight hours accrued in a calendar year may be carried over to the next year,  All accrued hours expire at the conclusion of the Service Plan.