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Desktop
Support
Rates

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Customized Services

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Desktop Information Technology Services

Basic

Advanced

$45.00

On-Site Support   $110.00
Telephone Support $95.00

$60.00

On-Site Support      $85.00
Telephone Support  $70.00

Optional Items may require additional software, activities, or alternative actions that are not included in the Base Service fee.  "Requires Additional Services" require additional hardware and/or software and charges in addition to Basic and Advance Service fees.  Please contact us for more information.

 
Performance Monitoring

CPU Performance
Memory Performance
Disk Performance
Event Log Monitoring

System Log
Application Log
Security Log
Anti-virus Log
Internet Explorer Log
Custom Logs (optional)
Microsoft Baseline Security Analysis Compliance
Desktop Updates

Operating System Updates
Operating System Service Packs (otional)
Microsoft Application Updates
Microsoft Application Service Packs (optional)
Other Application Updates (optional)
Desktop Backup Monitoring and Plans

Microsoft User Backup
Microsoft Data Backup
Disk Image Backups (optional)
Disaster Recovery Grade Backups (optional)
Off-Site System Backups (requires addition services)
Off-Site Data Backups (requires addition services)
Management

Remote Management
Disk Drive Defragmentation
Disk Drive Structure Optimization (optional)
Temporary File Removal (optional)
DOD Disk Cleaning (requires addition service)
Hardware and Software Tamper Detection (optional)
Hardware Asset Management (optional)
Software Asset Management (optional)

Users of either the Basic or Advanced Service Plan may add hours of Technical Support with the cost is distributed across the contracts monthly payments.  A minimum of four hours maybe added to any contract.  A maximum of five hours accrued in a calendar year may be carried over to the next year,